IT Support Technician

Job Description

Looking for a dedicated IT Support Technician to support our growing IT operations in Cape Town. Your expertise will help us maintain a high standard of service for our clients, troubleshoot issues, and implement effective solutions. Bring your technical skills and a can-do attitude to our team!

Responsibilities

• Monitor and maintain IT systems to ensure optimal performance.
• Respond to support tickets and assist users with technical queries.
• Conduct training sessions to enhance user understanding of IT systems.
• Manage inventory of IT equipment and software licenses.
• Collaborate with other team members for IT projects and improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• Minimum of 2 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Active Directory

Soft Skills

• Customer Service
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS/Azure): Understanding of cloud computing concepts and deployment strategies.
• Experience with helpdesk software: Familiarity with ticketing systems and IT service management frameworks.

Benefits

• Competitive salary package
• Medical aid and pension contributions
• Flexible work hours
• Opportunities for professional development

Company Culture

• Teamwork: We value collaboration and encourage teamwork to drive innovation.
• Professional Growth: We provide ongoing training and professional development opportunities.
• Diversity and Inclusion: We celebrate diverse perspectives and create an inclusive environment for all.