Guest Services Manager

Job Description

We are seeking a passionate Guest Services Manager to lead our front-of-house team in Port Elizabeth. The ideal candidate will have a knack for providing outstanding guest experiences, managing a team, and coordinating daily operations.

Responsibilities

• Create a welcoming atmosphere for all guests during their stay.
• Manage reservation systems and ensure accurate billing.
• Conduct regular team meetings to discuss service strategies and updates.
• Facilitate staff training on customer service best practices.

Requirements

Education

• Diploma in Hotel Management or equivalent
• Bachelor’s degree in Hospitality Management is a plus

Experience

• 3-5 years experience in a supervisory role within the hospitality sector

Technical Skills

• Operational Management
• Conflict Resolution

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Expertise in handling events and group bookings: Experience in managing special events and large group accommodations.
• Knowledge of local attractions: Ability to provide guests with insights and recommendations on local activities.

Benefits

• Comprehensive employee benefits including health insurance
• Annual leave and sick leave provisions
• Professional development and training opportunities
• Flexible work schedules

Company Culture

• Inclusivity: We foster a workplace that values diversity and inclusion.
• Growth Mindset: We encourage a culture of continuous learning and professional growth.
• Positive Work Environment: We prioritize a supportive and engaging work atmosphere.