IT Support Technician

Job Description

Join our dynamic team in Johannesburg as an IT Support Technician, where you'll be responsible for troubleshooting and resolving IT issues, providing support to end-users, and helping to maintain our IT infrastructure efficiently.

Responsibilities

• Troubleshoot network connectivity and performance issues.
• Assist in user account management and access control.
• Collaborate with the IT team to enhance system security and backup processes.
• Manage software licenses and subscriptions.
• Provide support during IT projects and initiatives.
• Stay updated on the latest IT trends and technologies.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support positions

Technical Skills

• Linux Operating Systems
• Cloud Computing

Soft Skills

• Team collaboration
• Time management

Certifications

• Microsoft Certified IT Professional (MCITP)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Ability to provide support using remote assistance tools.
• Knowledge of scripting languages: Basic knowledge of scripting for automation tasks.

Benefits

• Comprehensive medical coverage.
• Generous leave policies.
• Skill development and training programs.
• Flexible working arrangements.

Company Culture

• Flexible work environment: We offer flexibility to balance work and personal life effectively.
• Continuous professional growth: We invest in our employees' growth through training and learning opportunities.
• Diversity and inclusion: We value diversity and are committed to fostering an inclusive workplace.