Hotel Front Desk Manager

We are seeking a dedicated Hotel Front Desk Manager to oversee operations at our Cape Town location. You will be responsible for ensuring excellent guest services, managing front desk staff, and maintaining high standards of service. The ideal candidate will have a background in hospitality management and a passion for enhancing the guest experience.

Category: Hospitality and Tourism - Hotel Management
Full-time

• R180,000 - R240,000 / Year
• R15000 - R20000 / Month

Closing Date: 2025-02-06
Location: Cape Town

• Supervise front desk staff and manage schedules to ensure adequate coverage.
• Resolve guest issues and concerns in a timely and professional manner.
• Monitor front desk operations for adherence to hotel standards and policies.
• Facilitate communication between guests and hotel services, including housekeeping and maintenance.
• Assist in developing and implementing strategies to improve guest satisfaction.
• Review and approve room assignments and upgrades.
• Stay updated on hotel services, promotions, and local attractions to assist guests.
• Conduct regular meetings with front desk staff to discuss performance and service updates.

• Diploma or degree in Hospitality Management or related field
• Customer Service Proven ability to deliver outstanding customer service.
• Front Office Management Software Experience with hotel management systems and software.
• Leadership Strong leadership and team management skills.
• Problem-solving Skilled in resolving guest issues and complaints.
• English (Fluent)
• Afrikaans (Conversational)

• Competitive salary with performance bonuses
• Health and wellness benefits
• Paid time off and holiday leave
• Opportunities for professional development
• Employee discounts on hotel services

• Teamwork: We foster a culture of teamwork and collaboration, where every team member’s contribution is valued.
• Guest-Centric: Our focus is on creating memorable experiences for our guests.
• Professional Growth: We support our team’s professional growth with various training and development opportunities.

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