Hotel Front Desk Manager

Job Description

We are looking for an experienced Hotel Front Desk Manager to join our Cape Town property. You will be responsible for daily front desk operations, training staff, and ensuring guest satisfaction. If you are passionate about hospitality and possess strong managerial skills, we want to hear from you.

Responsibilities

• Supervise front desk staff and manage schedules to ensure adequate coverage.
• Resolve guest issues and concerns in a timely and professional manner.
• Monitor front desk operations for adherence to hotel standards and policies.
• Facilitate communication between guests and hotel services, including housekeeping and maintenance.
• Assist in developing and implementing strategies to improve guest satisfaction.
• Review and approve room assignments and upgrades.
• Stay updated on hotel services, promotions, and local attractions to assist guests.
• Conduct regular meetings with front desk staff to discuss performance and service updates.

Requirements

Education

• Diploma or degree in Hospitality Management or related field

Experience

• Minimum of 3 years experience in hotel front desk operations or similar role

Technical Skills

• Customer Service
• Front Office Management Software

Soft Skills

• Leadership
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Conversational

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Paid time off and holiday leave
• Opportunities for professional development
• Employee discounts on hotel services

Company Culture

• Teamwork: We foster a culture of teamwork and collaboration, where every team member’s contribution is valued.
• Guest-Centric: Our focus is on creating memorable experiences for our guests.
• Professional Growth: We support our team’s professional growth with various training and development opportunities.