IT Support Technician

Job Description

As an IT Support Technician, you will be the go-to expert for all technical issues. Your role will include troubleshooting, system monitoring, and user support. You will collaborate with various departments to ensure smooth operation and assist with technology upgrades. If you are enthusiastic about IT and enjoy helping others, this opportunity is perfect for you.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Facilitate IT training sessions for staff.
• Keep up to date with emerging technologies and trends.
• Manage the help desk system to ensure timely resolution of IT issues.
• Assist with IT-related budget planning and resource allocation.
• Provide technical support during team projects and events.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Degree in Computer Science or related field
• Relevant certifications preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux Systems
• Cloud Services

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of VoIP technology and configuration.
• knowledge of scripting languages: Basic knowledge of scripting languages like PowerShell or Python.

Benefits

• Health and wellness program memberships
• Performance-based bonuses
• Paid time off for holidays and sick leave
• Continuous learning and development opportunities

Company Culture

• Diversity and Inclusion: We value diversity and are committed to creating an inclusive workplace.
• Employee Growth: We support the professional growth of our employees through training and mentorship.
• Work-life Balance: We prioritize maintaining a healthy work-life balance for our employees.