National Account Director

Job Description

As a National Account Director, you will be pivotal in fostering relationships with our key clients in Pretoria. Your leadership will drive strategic initiatives and enhance our service offering.

Responsibilities

• Engage with clients to understand their business needs and deliver tailored solutions.
• Expand the company’s footprint within key accounts by identifying upsell and cross-sell opportunities.
• Coordinate with the marketing team to develop promotional strategies aimed at client engagement.
• Foster a culture of excellence in account management and client service.
• Implement client feedback into service enhancements and company offerings.
• Identify risks and bottlenecks in client service delivery and propose solutions.
• Assist in budgeting and forecasting for the account management department.
• Effectively manage the sales pipeline for key clients.

Requirements

Education

• Bachelor's degree in Marketing or relevant field
• MBA or similar degree is an advantage

Experience

• 5+ years in account management with a focus on strategic accounts

Technical Skills

• Market Analysis
• Budget Management

Soft Skills

• Leadership
• Customer Service Orientation

Certifications

• Certified Account Manager (CAM)
• Negotiation Strategies Certification

Languages

• English: Fluent

Advantageous

• Experience in the technology sector: Previous experience working with tech clients would be an advantage.
• Understanding of the South African market: Knowledge of local market trends and business practices.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave provisions
• Professional development opportunities
• Support for remote work arrangements

Company Culture

• Inclusivity: Dedicated to creating an inclusive workplace for all.
• Work-life Balance: Promoting a healthy work-life balance for all employees.