Desktop Support Specialist

Job Description

Join our dynamic team as a Desktop Support Specialist, where you will be at the forefront of addressing user needs. You'll handle incidents, perform regular maintenance, and offer solutions ranging from troubleshooting to hardware setup. This position is crucial for keeping our clients connected and productive.

Responsibilities

• Engage with users to understand their technical issues and provide tailored solutions.
• Keep IT equipment clean, well-maintained, and updated.
• Collaborate with IT teams to improve support processes.
• Ensure compliance with IT security policies and procedures.
• Assist in the implementation of new IT projects.
• Evaluate and recommend new technologies to improve efficiency.
• Maintain effective communication with users throughout the support process.
• Conduct user training sessions as required.

Requirements

Education

• B.Sc. in Computer Science or equivalent

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with helpdesk ticketing systems for tracking issues.
• Basic scripting knowledge: Understanding of scripting languages for automation tasks.

Benefits

• Comprehensive health insurance
• Retirement plan contributions
• Flexible work schedule
• Continuous training and upskilling workshops

Company Culture

• Innovation: Encouraging innovative ideas and solutions from all team members.
• Respectful Communication: Maintaining a culture of open and respectful communication.
• Employee Wellbeing: Focus on employee health and well-being with various initiatives.