IT Support Technician

Job Description

We are currently seeking an IT Support Technician to provide technical assistance and support to our internal teams in Durban. The ideal candidate will have a solid understanding of IT infrastructure, a knack for troubleshooting, and an eagerness to learn and grow in a fast-paced environment.

Responsibilities

• Manage user accounts and permissions in IT systems.
• Help implement IT projects and upgrades.
• Monitor system performance and troubleshoot issues.
• Ensure the security of the IT infrastructure and data.
• Participate in IT team meetings and strategy sessions.
• Stay up-to-date with industry trends and emerging technologies.

Requirements

Education

• Degree in Computer Science, IT or similar
• Microsoft Certifications

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Technical Support
• Office Software

Soft Skills

• Customer Service
• Team Work

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Familiarity with ITIL framework: Understanding of ITIL practices for IT service management would be a plus.
• Proficiency in additional languages: Multilingual candidates will be looked upon favourably.

Benefits

• Comprehensive health benefits
• Annual bonus based on performance
• Training and certification reimbursement
• Work-life balance initiatives

Company Culture

• Continuous Improvement: Committed to ongoing learning and improvements for all employees.
• Team Spirit: Promoting a positive and motivating workplace environment.
• Community Engagement: Actively participating in community-building and outreach initiatives.