IT Support Technician

Job Description

As an IT Support Technician, you will play an integral role in providing technical support to users, maintaining systems, and ensuring the smooth functioning of IT services within the organization. You will handle issues ranging from hardware malfunctions to software updates, and your effectiveness in this role will directly impact user satisfaction and overall productivity in the company.

Responsibilities

• Resolve complex technical issues escalated by end-users.
• Conduct regular system audits to ensure compliance and performance.
• Lead training sessions for users on new software and tools.
• Manage user accounts and permissions in the IT systems.
• Support network administration functions as required.
• Document IT processes and procedures for future reference.

Requirements

Education

• Relevant IT qualification
• Bachelor's degree in Computer Science or related field is preferred.

Experience

• 3+ years of experience in IT support or related experience

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Time Management
• Communication

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity best practices: Knowledge of security protocols and techniques for protecting systems.
• Familiarity with cloud technologies: Experience in leveraging cloud services for business operations.

Benefits

• Comprehensive medical aid coverage
• Annual bonus scheme based on performance
• Flexible working hours
• Access to continuous training programs

Company Culture

• Respect and Inclusion: We are committed to fostering a work environment where diversity is celebrated.
• Work-Life Balance: Prioritizing well-being through flexible work arrangements and support.
• Employee Recognition: Recognizing and celebrating the contributions of our team members.