IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dedicated team in Port Elizabeth. The ideal candidate will be responsible for providing comprehensive technical support to our internal teams, managing IT resources, and ensuring systems operate smoothly. Your role will involve troubleshooting hardware and software issues, assisting with network connectivity problems, and maintaining IT infrastructure. We are looking for someone who is passionate about technology and enjoys helping others.

Responsibilities

• Analyze and resolve hardware and software issues for staff.
• Implement security protocols to protect IT assets.
• Provide support for mobile devices and remote access solutions.
• Conduct regular backups and data recovery processes.
• Document technical procedures and guidelines.
• Assist in updating IT policies and procedures.
• Provide technical guidance to staff in the use of software and tools.
• Engage in ongoing training to remain current on IT trends and technologies.

Requirements

Education

• Degree in Computer Science or Information Systems
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Familiarity with basic cybersecurity practices and tools.
• Experience with cloud services: Hands-on experience with cloud storage and applications.

Benefits

• Comprehensive medical aid plan
• Generous leave policies
• Training and certification reimbursement
• Team-building events

Company Culture

• Open Communication: We promote transparency and open dialogue across all levels.
• Innovation: We value creative thinking and innovation in technology solutions.
• Work-Life Balance: We prioritize maintaining a healthy work-life balance for our staff.