IT Support Technician

Job Description

We are seeking an IT Support Technician based in Bloemfontein to join our expanding team. The ideal candidate will play a crucial role in maintaining our IT systems, resolving technical issues, and ensuring customer satisfaction by providing first-class technical support.

Responsibilities

• Ensure security and privacy of the company's IT infrastructure.
• Keep track of IT inventory and assets.
• Assist with the deployment of new software and hardware solutions.
• Participate in training programs for new users.
• Document issues and resolutions to improve service delivery.

Requirements

Education

• Certification in IT Support or related field
• Bachelor's degree in IT preferred

Experience

• 2+ years of relevant experience in IT support

Technical Skills

• Linux Operating Systems
• Help Desk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA A+

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Familiarity with VoIP systems: Ability to troubleshoot voice over IP telephone systems.
• Knowledge of cybersecurity practices: Basic understanding of cybersecurity measures and practices.

Benefits

• Comprehensive health insurance package
• Annual performance reviews with salary adjustments
• Training and certification reimbursement programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We value diversity and aim to create an inclusive environment for all employees.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our staff.
• Collaboration: Our team works together to share knowledge and improve overall performance.