E-commerce Manager

Job Description

As an E-commerce Manager at E-commerce Innovations, you will lead our online retail strategy, enhancing user experience, driving traffic, and managing online sales channels. Your expertise will help us grow our digital footprint in the South African market.

Responsibilities

• Conduct market research to align our offerings with current trends.
• Coordinate with external vendors for e-commerce software and marketing tools.
• Manage customer service for online inquiries and feedback.
• Track competitor activities and emerging e-commerce trends to stay ahead.
• Ensure compliance with e-commerce regulations and best practices.
• Lead efforts in data-driven decision-making to enhance campaign success.

Requirements

Education

• Bachelor's degree in Business Administration or related fields
• Master's degree preferred

Experience

• 6+ years in the e-commerce sphere with a focus on driving sales and marketing

Technical Skills

• PPC Advertising
• Email Marketing

Soft Skills

• Creativity
• Collaboration

Certifications

• HubSpot Inbound Marketing Certification
• Certified Digital Marketing Professional

Languages

• English: Fluent

Advantageous

• Experience with UX design: Understanding of user experience principles to enhance e-commerce sites.
• Proficiency in CRM software: Ability to manage customer relationships and improve retention.

Benefits

• Comprehensive health plan
• Employee discounts on products
• Work from home options available
• Ongoing training and support

Company Culture

• Collaboration: We work as a team, valuing different perspectives to achieve our common goals.
• Diversity and Inclusion: We are committed to building a diverse workforce and fostering an inclusive workplace.
• Community Engagement: We actively participate in community initiatives and encourage social responsibility.