E-commerce Manager

Job Description

Looking for an experienced E-commerce Manager to join our Johannesburg team. Your role will involve developing and executing e-commerce strategies, optimizing the customer journey and driving sales growth. If you're a data-driven individual with a knack for online marketing, we want to hear from you!

Responsibilities

• Lead the e-commerce strategy and execution across all channels.
• Identify opportunities to enhance customer engagement and retention.
• Utilize data analytics to refine product offerings and online experience.
• Engage with customers through feedback to improve service.
• Supervise e-commerce budget and forecast sales effectively.
• Ensure compliance with e-commerce best practices and regulations.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree in Business Analytics is preferred

Experience

• 5+ years in e-commerce or a related digital role

Technical Skills

• SEO Best Practices
• Content Management Systems (CMS)

Soft Skills

• Strategic Thinking
• Adaptability

Certifications

• Certified E-commerce Professional
• Advanced Google Ads Certification

Languages

• English: Fluent

Advantageous

• Familiarity with social media advertising: Experience utilizing social media platforms for e-commerce marketing.
• Knowledge of customer relationship management (CRM) systems: Understanding CRM software and its role in e-commerce.

Benefits

• Comprehensive medical and dental insurance.
• Performance bonuses based on company and individual performance.
• Continuous professional development opportunities.
• An engaging and collaborative work environment.

Company Culture

• Customer-Centric Approach: We prioritize customer satisfaction and strive to exceed expectations in service.
• Continuous Learning: We provide ongoing learning opportunities to help our employees grow and excel.
• Agility: We adapt quickly to market changes and are always looking for ways to improve.