IT Support Technician

Job Description

Join our dynamic IT team as an IT Support Technician in Bloemfontein. You will be responsible for providing technical assistance to our users, troubleshooting hardware and software issues, and ensuring optimal functionality of IT systems. If you're passionate about technology and dedicated to excellent customer service, this role is for you.

Responsibilities

• Handle user inquiries and technical issues with professionalism.
• Perform regular backups and data recovery tasks.
• Ensure compliance with IT policies and procedures.
• Participate in IT training and development sessions.
• Collect and analyze data to improve support efficiency.
• Contribute to a positive IT support culture within the team.

Requirements

Education

• NQF Level 5 qualification in IT or similar

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Desktop support
• Basic networking
• Diagnostic tools

Soft Skills

• Team player
• Adaptability

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• CompTIA A+ Certification: Certification that validates foundational IT skills.
• Experience with VoIP systems: Knowledge in managing and supporting VoIP technologies.

Benefits

• Comprehensive medical aid.
• Retirement savings plan with company contributions.
• Annual bonuses based on performance.
• Training and development opportunities.
• Work-life balance initiatives.

Company Culture

• Professional Development: We are committed to the continuous growth of our employees through training and mentoring programs.
• Supportive Environment: We foster a supportive environment that empowers employees to excel.