IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician! You will provide exceptional technical support to users, ensuring their issues are resolved promptly and efficiently. This role demands a proactive approach to troubleshooting and maintaining IT systems, along with a keen eye for detail and a commitment to delivering excellent customer service. We are keen to bring on board someone who is not only skilled but also eager to contribute to our team culture.

Responsibilities

• Respond to user inquiries and provide technical assistance and support.
• Troubleshoot and resolve network connectivity issues.
• Install and configure new software and hardware as needed.
• Document all support activities for future reference.
• Assist in the implementation of new technologies and systems.
• Provide support for remote users and ensure consistency of service.
• Implement IT policies and procedures to enhance security measures.
• Participate in training sessions to improve personal and team skills.

Requirements

Education

• Diploma in IT or related field
• Degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows Operating Systems
• Network Troubleshooting
• Office 365
• Hardware Support

Soft Skills

• Customer Service
• Analytical Thinking
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems.: Hands-on experience with Linux-based environments.
• Familiarity with remote support tools.: Experience using remote access software for troubleshooting.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness benefits.
• Paid time off and holiday leave.
• Professional development opportunities.

Company Culture

• Teamwork: We believe in the power of collaboration and support each other in achieving our goals.
• Innovation: Our team is passionate about exploring new ideas and implementing cutting-edge solutions.
• Professional Growth: We are committed to providing our team with ongoing training and growth opportunities.