Customer Support Specialist

Job Description

We are seeking a passionate Customer Support Specialist to join our Durban team. In this role, you'll be the first point of contact for customers, offering assistance and resolving inquiries to ensure satisfaction. If you're a problem-solver with excellent communication skills, we'd love to hear from you!

Responsibilities

• Deliver exceptional service experiences for all customer interactions.
• Utilize customer feedback to improve service delivery.
• Assist in the development of FAQs and help documents.
• Work closely with marketing to understand new product offerings.
• Facilitate follow-ups to ensure complete customer satisfaction.
• Engage in customer outreach for surveys and feedback collection.
• Participate in team meetings and share insights.
• Maintain a cheerful and professional demeanour.