IT Support Technician

Job Description

Join us as an IT Support Technician in Johannesburg, where you will be the key link between our technology services and customers. Your expertise will help maintain and improve user satisfaction through prompt resolution of technical issues. If you thrive in a fast-paced environment and love problem-solving, we want to hear from you!

Responsibilities

• Support end-users with troubleshooting for hardware and software applications.
• Manage ticketing system and ensure follow-up on unresolved issues.
• Provide support for network connectivity issues.
• Assist in the setup and configuration of new hardware.
• Create user accounts and manage access permissions.
• Ensure compliance with IT security policies and procedures.
• Participate in continuous improvement initiatives within the IT team.

Requirements

Education

• Diploma in Information Technology or Computer Science

Experience

• 2+ years of relevant experience in IT support

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-Solving
• Team Collaboration

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Microsoft 365: Knowledge of Microsoft 365 applications and support.
• Familiarity with cloud services: Understanding of cloud technology and services.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible working environment
• Employee education assistance

Company Culture

• Innovation: We encourage our team members to think creatively and bring new ideas to the table.
• Work-Life Balance: We understand the importance of work-life balance and promote flexibility in our work arrangements.