Help Desk Analyst

Job Description

We need a Help Desk Analyst in Johannesburg to deliver excellent IT customer support. You will handle user queries, provide solutions to technical problems, and play a crucial role in managing our IT support operations.

Responsibilities

• Respond to technical support requests in a timely manner.
• Coordinate with relevant teams to escalate unresolved issues.
• Track and maintain inventory of IT supplies and equipment.
• Assist in the implementation of new technologies and software upgrades.
• Maintain knowledge of IT service management best practices.
• Gather feedback from users to improve support processes.

Advantageous

• Experience with remote support tools: Familiarity with remote desktop software such as TeamViewer or AnyDesk.
• Knowledge of network troubleshooting: Understanding of basic networking issues and solutions.

Benefits

• Competitive salary package
• Health and wellness benefits
• Performance bonuses
• Career development opportunities

Company Culture

• Supportive Environment: We foster a supportive and collaborative environment that encourages employee growth.
• Continuous Learning: We believe in ongoing training and development to keep our team at the forefront of technology.