IT Service Delivery Manager

Job Description

We are on the lookout for a proactive and experienced IT Service Delivery Manager to lead our service delivery team in Stellenbosch. In this role, you will oversee the IT support functions, ensuring client satisfaction while maintaining optimal service delivery operations.

Responsibilities

• Manage overall service delivery strategy and execution.
• Perform regular audits of service delivery processes and standards.
• Engage with clients to understand their service needs and expectations.
• Foster a culture of continuous improvement within the team.
• Analyze service delivery data to inform strategic decisions.

Requirements

Education

• Bachelor's degree in IT or Business Management
• Postgraduate studies in IT Management preferred

Experience

• 5+ years in a service delivery management role

Technical Skills

• Service Level Management
• Vendor Management

Soft Skills

• Negotiation
• Team Building

Certifications

• ITIL Intermediate Certification
• Certified ScrumMaster (CSM)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding cybersecurity principles helps in maintaining secure service delivery.
• Familiarity with Agile methodologies: Leveraging Agile practices can improve team responsiveness and adaptability.

Benefits

• Health and wellness benefits, including gym memberships.
• Employee discount programs and perks.
• Performance bonuses based on individual and team achievements.
• Supportive work culture emphasizing work-life balance.

Company Culture

• Continuous Improvement: We focus on continuous improvement through regular feedback and development opportunities.
• Recognition: Employee contributions are recognized and celebrated within the organization.
• Work-Life Balance: We prioritize work-life balance, allowing flexibility to meet personal and professional commitments.