IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will assist in the maintenance of our IT systems, provide support to users, and help implement technology solutions. This role is perfect for an enthusiastic individual looking to grow within the IT sector.

Responsibilities

• Perform scheduled system backups and recovery processes.
• Ensure all equipment and software is current and operational.
• Maintain excellent customer service relations with all users.
• Participate in IT projects and initiatives as tasked.
• Develop and maintain user documentation and training materials.
• Help with network maintenance and troubleshooting.
• Assist with the rollout of new technology solutions.
• Support the IT manager in daily operations and administrative tasks.

Requirements

Education

• Diploma in IT or relevant technical field
• Bachelor’s degree is a plus

Experience

• 2-3 years of experience in IT support or related roles

Technical Skills

• Windows and Mac OS
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Familiarity with remote support tools like TeamViewer or AnyDesk.
• Knowledge of cloud services: Understanding of cloud storage and services.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Opportunities for training and development
• Work-life balance initiatives

Company Culture

• Collaborative Environment: We foster teamwork and collaboration across all levels.
• Continuous Improvement: We value continuous learning and improvement within the organization.
• Diversity: We believe in a diverse team and inclusive culture.