IT Support Technician

Job Description

We are looking for a motivated IT Support Technician to handle technical issues ranging from hardware to software solutions. Your skills will be instrumental in enhancing operational efficiency within the company.

Responsibilities

• Handle service desk inquiries and assist with troubleshooting.
• Conduct regular system checks to ensure optimal performance.
• Educate users on best practices to ensure data integrity.
• Coordinate with external vendors for equipment repairs and maintenance.
• Lead IT training sessions for staff on new software and tools.

Requirements

Education

• Relevant Certification such as CompTIA A+

Experience

• 3+ years of experience in IT support or a related role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (AWS, Azure): Experience working with cloud computing platforms.
• Project management skills: Ability to manage small technical projects from inception to completion.

Benefits

• Comprehensive medical aid
• Employee training and development programs
• Work-life balance initiatives
• Access to cutting-edge technology tools

Company Culture

• Innovation-Driven: We prioritize innovation and welcome creative solutions to problems.
• Flexible Environment: Employees have the freedom to manage their work-day to enhance productivity.
• Recognition: We celebrate and recognize the accomplishments of our team members.