Retail Store Manager

Job Description

As a Retail Store Manager in Johannesburg, you will lead a dedicated team to deliver unmatched customer service and operational excellence. Your focus will be on daily store operations, staff training, and sales maximization, ensuring that every customer leaves satisfied and ready to return.

Responsibilities

• Lead the daily operations of the store, ensuring excellent customer service.
• Train and develop staff to enhance team performance.
• Implement sales strategies to meet monthly targets.
• Conduct regular stock checks and manage inventory.
• Respond to customer queries and ensure high satisfaction levels.
• Maintain compliance with the company's policies and procedures.
• Facilitate staff meetings and encourage open communication.
• Enhance store layout and visual merchandising.
• Review and manage store budgets effectively.
• Collaborate with marketing teams on promotional activities.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Postgraduate degree is a plus

Experience

• 5+ years experience in a retail supervisory role

Technical Skills

• Customer Relationship Management
• Financial Acumen

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Previous experience in a fast-paced retail environment: Experience managing stores during peak trading times.
• Skills in training and developing staff: Proven track record of mentoring and developing team members.

Benefits

• Attractive salary with growth potential
• Annual leave and sick leave benefits
• Supportive work environment with a focus on development
• Flexible working hours

Company Culture

• Diversity: We welcome diversity and inclusion in our workplace, and believe it enhances our productivity.
• Continuous Improvement: We strive for continuous improvement through feedback and new strategies.
• Community Engagement: We actively participate in community engagement initiatives and support local causes.