Technical Support Specialist

Job Description

Join our dynamic team as a Technical Support Specialist in Durban. You will be the troubleshooting hero, assisting clients with technical issues, and ensuring system reliability. We seek a proactive individual with strong communication skills who can manage multiple tasks effectively. This role offers an exciting opportunity to grow your career in the ever-evolving tech landscape.

Responsibilities

• Monitor and follow up on ticket status to ensure resolution.
• Actively troubleshoot issues and escalate when necessary.
• Participate in team meetings to discuss challenges and share insights.
• Ensure adherence to service level agreements (SLAs) for customer support.
• Proactively identify and escalate recurring technical issues.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 3+ years in a technical support role, with exposure to customer-facing environments

Technical Skills

• Ticketing Systems
• Troubleshooting Tools

Soft Skills

• Effective Communication
• Patience

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Ability to troubleshoot and support VoIP solutions.
• Understanding of cybersecurity principles: Knowledge of best practices for network and data security.

Benefits

• Comprehensive health insurance
• Employee training and professional development programs
• Flexible working hours
• Work-life balance initiatives
• Free snacks and beverages

Company Culture

• Continuous Improvement: We believe in continuous improvement and value employee input for enhancing processes.
• Work-Life Balance: Our company promotes a healthy work-life balance for all employees.
• Diversity and Inclusion: We celebrate diversity and are committed to fostering an inclusive workplace.