IT Support Technician

Job Description

As an IT Support Technician, you will be crucial in ensuring the functionality of our IT systems. Your responsibilities will include responding to user requests, diagnosing issues, and implementing solutions. Strong communication skills are essential, along with the ability to work under pressure and manage multiple tasks effectively.

Responsibilities

• Manage and resolve helpdesk tickets related to IT support.
• Assist with technology-related projects and implementations.
• Support mobile devices and remote work technologies.
• Ensure compliance with company IT policies and procedures.
• Stay updated on the latest technologies and best practices in IT support.
• Communicate with vendors for hardware and software support.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Diploma in IT or equivalent is acceptable

Experience

• 2+ years in technical support or similar role

Technical Skills

• Mac OS
• IT Security

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA Network+
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of cloud services: Experience with cloud infrastructure and services.
• Experience with helpdesk software: Familiarity with ticketing systems and support management.

Benefits

• Health and wellness benefits
• Generous leave policies
• Support for further education
• Employee discounts on technology products

Company Culture

• Team Spirit: Our culture encourages teamwork and collaboration.
• Innovation Driven: We foster a culture that values creativity and innovation.