IT Support Technician

Job Description

As an IT Support Technician with us, you will play a critical role in troubleshooting and resolving IT issues experienced by our users. Your expertise will ensure that our systems run smoothly and efficiently, allowing our team to focus on their tasks without delay.

Responsibilities

• Serve as the first point of contact for IT-related inquiries.
• Assist users with email and network connectivity issues.
• Support the installation of various operating systems.
• Participate in IT team meetings and contribute to strategy discussions.
• Provide feedback on system improvements and user experience.

Requirements

Education

• Relevant IT certification
• Associates degree in IT is preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Software installation and configuration
• System upgrades

Soft Skills

• Communication skills
• Teamwork

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• Afrikaans: Conversational

Advantageous

• Experience with IT project management: Prior experience in managing small IT projects successfully.
• Basic scripting knowledge: Familiarity with PowerShell or batch scripts to automate tasks.

Benefits

• Health and wellness benefits
• Annual performance bonuses
• Team-building events
• Flexible work arrangements where possible

Company Culture

• Open Communication: We maintain an environment where feedback is encouraged and facilitated.
• Innovation and Creativity: We foster an environment where new ideas are welcomed and collaboration thrives.