IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Johannesburg. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will troubleshoot issues, offer solutions, and ensure smooth IT operations, making a significant impact on our service delivery.

Responsibilities

• Respond promptly to service requests and incidents.
• Assist with backup and recovery operations.
• Collaborate with the IT team to enhance system performance.
• Document and escalate unresolved issues to senior staff.
• Stay updated with the latest technologies to provide better support.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 1+ years of experience in IT support and administration

Technical Skills

• Active Directory
• Remote Desktop Solutions
• Basic hardware repair skills

Soft Skills

• Adaptability
• Customer service orientation

Languages

• English: Fluent

Advantageous

• Experience with cloud computing technologies such as AWS or Azure: Familiarity with cloud services and management.
• ITIL Certification: Understanding of IT service management principles.

Benefits

• Comprehensive health insurance
• Retirement plan with employer match
• Training and upskilling opportunities
• Work-life balance support

Company Culture

• Inclusivity: We believe in an inclusive workplace that respects diverse backgrounds and perspectives.
• Professional Development: We support our employees through continuous mentorship and training opportunities.