IT Support Technician

Job Description

As an IT Support Technician, you'll be the frontline of our technical support team. Your expertise will aid in troubleshooting hardware and software issues, maintaining systems, and providing stellar customer service. We value your ability to solve problems and adapt in a fast-paced environment.

Responsibilities

• Diagnose and resolve network connectivity issues.
• Assist with system upgrades and migrations.
• Create and update user documentation and FAQs.
• Work closely with the IT Manager to identify areas for improvement.
• Help maintain user accounts and permissions.
• Stay updated with latest IT trends and technologies.

Advantageous

• Knowledge of ITIL framework: Familiarity with ITIL practices for IT service management.
• Experience with remote support tools: Proficient in remote desktop tools for assisting users.

Benefits

• Competitive Salary
• Medical Aid Coverage
• Retirement Fund Contributions
• Flexible Work Hours
• Ongoing Training and Development Opportunities

Company Culture

• Teamwork: We believe in the power of collaboration and teamwork to achieve our goals.
• Innovation: We encourage innovative thinking and creative problem-solving.
• Respect and Integrity: We value integrity and respect in all our interactions.