IT Support Technician

Job Description

Join our team as an IT Support Technician where you'll be responsible for providing top-notch support to our clients. The right candidate will have experience in resolving technical issues, offering exceptional customer service, and maintaining IT systems. If you have a passion for technology and problem-solving, we want to hear from you!

Responsibilities

• Provide first-level support to end-users, resolving issues quickly.
• Participate in the installation and configuration of new IT equipment.
• Conduct regular checks on system performance and security.
• Keep inventory of IT equipment and manage software licenses.
• Provide assistance during company-wide software upgrades.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Information Systems is preferred

Experience

• 2+ years of experience in a similar IT support role

Technical Skills

• Active Directory
• VPN Configuration

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience with cloud services: Knowledge of services like AWS or Azure.
• Familiarity with IT project management: Understanding of IT project life cycles and methodologies.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contribution
• Flexible working environment
• Career advancement opportunities

Company Culture

• Supportive Leadership: Our leaders are dedicated to supporting the growth and success of every team member.
• Innovative Thinking: We encourage creative solutions and out-of-the-box thinking.
• Work-Life Balance: We value our employees' time and promote a healthy work-life balance.