E-commerce Manager

Job Description

Join our dynamic team as an E-commerce Manager in Durban. In this role, you will oversee all aspects of our online business, from strategy development to execution. You will analyze market trends and customer behaviour to enhance our online presence and sales.

Responsibilities

• Establish a strong online brand presence across all channels.
• Engage with customers and respond to inquiries via social media and email.
• Collaborate with IT teams to ensure platform security and updates.
• Manage relationships with external partners for marketing and technology solutions.
• Set and manage budget for e-commerce operations and initiatives.
• Review and improve the online return and refund processes.
• Coordinate with sales teams to align online and offline strategies.
• Ensure compliance with legal and regulatory requirements in e-commerce.
• Perform A/B testing to optimize site performance and customer engagement.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA or similar advanced degree is a plus

Experience

• 5+ years working in a digital marketing or e-commerce role

Technical Skills

• Digital Marketing
• Social Media Management

Soft Skills

• Leadership
• Negotiation

Certifications

• HubSpot Inbound Marketing Certification

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Familiarity with email marketing tools: Experience in using platforms like Mailchimp or Constant Contact for effective email campaigns.
• Knowledge of affiliate marketing: Understanding of strategy to leverage partnerships for increased sales.

Benefits

• Comprehensive health cover.
• Generous leave policy.
• Employee discounts on products.
• Support for continuous learning through courses.
• Access to wellness programs.

Company Culture

• Diversity and Inclusion: We are committed to building a diverse team that reflects the communities we serve.
• Continuous Learning: We support our team with opportunities for ongoing training and personal development.