E-commerce Platform Manager

Job Description

We are seeking an experienced E-commerce Platform Manager to oversee our digital sales strategies and optimize the customer journey on our platform. The ideal candidate will have a strong background in managing e-commerce platforms and driving online sales.

Responsibilities

• Spearhead initiatives to improve customer satisfaction and loyalty through innovative platform features.
• Monitor industry trends and adapt strategies accordingly.
• Ensure optimal uptime and performance of the e-commerce site.
• Work with the finance team to establish pricing strategies that attract customers while ensuring profitability.
• Engage with customers through surveys and reviews to gather insights.
• Foster an environment of continuous improvement within the e-commerce team.

Requirements

Education

• Bachelor's degree in Marketing, E-commerce, or related field
• MBA is preferred

Experience

• 5+ years of experience managing e-commerce platforms and leading teams.

Technical Skills

• Project Management Software (e.g. Trello, Asana)
• Social Media Marketing

Soft Skills

• Adaptability
• Customer Focus

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proficiency in digital marketing tools: Experience using marketing automation tools for campaigns.
• Familiarity with conversion rate optimisation techniques: Ability to implement techniques that improve conversion rates.

Benefits

• Comprehensive health and wellness programs
• Generous leave policies and public holidays
• Support for continued education and certifications
• Dynamic team culture with regular team-building activities

Company Culture

• Continuous Improvement: We believe in learning from our experiences to improve processes and outcomes.
• Empowerment: We empower our employees to take ownership of their work and drive success.