IT Support Technician

Job Description

Join us as an IT Support Technician in Port Elizabeth, where you will play a vital role in maintaining and optimizing our IT systems. This position requires a thorough understanding of computer systems, excellent troubleshooting skills, and the ability to assist colleagues with their IT needs effectively. We value employees who can work collaboratively and bring fresh ideas to the table.

Responsibilities

• Manage the help desk system and resolve user support requests efficiently.
• Implement IT policies and procedures in line with company standards.
• Coordinate with external vendors for hardware and software procurement.
• Ensure compliance with data protection regulations.
• Assist in training staff on IT security best practices.
• Participate in IT projects and contribute to system improvements.
• Provide mentorship and support to junior IT staff.
• Engage with other departments to understand their IT requirements.

Advantageous

• Experience in a corporate IT environment: Working knowledge of IT operations in a corporate setting.
• Familiarity with project management tools: Experience with tools such as Jira or Trello for task management.

Benefits

• Comprehensive health coverage
• Training and certification support
• Performance bonuses
• Work-life balance initiatives

Company Culture

• Respect and Integrity: Our workplace is built on mutual respect and ethical practices.
• Diversity and Inclusion: We champion a diverse workforce where all backgrounds are represented and valued.
• Work-life Balance: We promote a healthy work-life balance for our employees.