IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Bloemfontein. The ideal candidate will be responsible for troubleshooting issues, assisting staff with technology-related problems, and maintaining our IT infrastructure.

Responsibilities

• Diagnose and resolve network connectivity issues.
• Perform regular software updates and system maintenance.
• Collaborate with other IT staff to enhance IT services.
• Prepare reports on system performance and user feedback.
• Participate in disaster recovery planning and implementation.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and telephony support.
• Familiarity with ITIL processes: Understanding of ITIL best practices for IT service management.

Benefits

• Comprehensive health and wellness benefits
• Pension fund contributions
• Work-life balance initiatives
• Employee training and upskilling programs

Company Culture

• Innovative Thinking: We encourage innovative thinking and are open to new ideas and approaches.
• Employee Recognition: We believe in recognizing and rewarding the contributions of our employees.
• Community Engagement: We are committed to giving back to the community and participate in outreach programs.