VoIP Technician

Job Description

As a VoIP Technician, you will be responsible for overseeing VoIP technologies and ensuring smooth communication systems. This role requires a proactive approach to solving technical challenges while maintaining high service quality for our clients.

Responsibilities

• Conduct comprehensive assessments of client VoIP needs.
• Provide ongoing support and insights for system enhancements.
• Stay updated with industry trends in VoIP technologies.
• Manage customer accounts and service inquiries effectively.
• Work closely with vendors for system procurement.
• Implement security measures for VoIP systems.
• Train new staff on VoIP technical protocols and equipment.

Requirements

Education

• Diploma in VoIP Management or related area
• Bachelor's degree in Computer Science is a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• SIP Protocols
• Firewall Configuration
• LAN/WAN Networking

Soft Skills

• Attention to Detail
• Patience

Certifications

• ITIL Foundation Certification
• Cisco CCNP Certification

Languages

• English: Fluent

Advantageous

• Prior experience in a telecom environment: Hands-on experience in a telecommunications setting.
• Knowledge of network security practices: Understanding of best practices for securing VoIP communications.

Benefits

• Comprehensive medical cover
• Employee wellness programs
• Flexible working hours
• Professional development funding

Company Culture

• Employee Empowerment: We empower our employees to take ownership of their work and develop their skills.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all our employees.
• Continuous Improvement: Commitment to continuous improvement is at the heart of our values.