Retail Team Lead

Job Description

We are on the lookout for an enthusiastic and experienced Retail Team Lead to spearhead our team in Cape Town. This role is pivotal in driving sales, enhancing customer satisfaction, and maintaining operational excellence in our store.

Responsibilities

• Drive sales through effective leadership and motivation.
• Collaborate with management on merchandising and in-store promotions.
• Conduct store audits to ensure compliance with standards.
• Foster a safe and inclusive working environment.
• Regularly review team performance and conduct appraisals.

Requirements

Education

• Matric / Grade 12
• Degree in Business Administration or related field preferred

Experience

• 3+ years of experience in retail management

Technical Skills

• Inventory Management
• Visual Merchandising

Soft Skills

• Team Building
• Adaptability

Certifications

• Retail Management Certification
• Customer Service Excellence Certification

Languages

• English: Fluent

Advantageous

• Bilingual skills: Ability to speak Afrikaans is a plus.
• Experience in training staff: Proven track record in training and developing retail staff.

Benefits

• Comprehensive medical aid and retirement plans
• Flexible working hours
• Paid time-off for public holidays
• Employee recognition programs

Company Culture

• Customer Centric: Our focus is on delivering exceptional customer service and exceeding expectations.
• Innovation: We encourage fresh ideas and creative solutions to enhance the shopping experience.
• Recognition: We celebrate success and recognize the contributions of our team members.