Help Desk Technician

Job Description

As a Help Desk Technician, you'll be the first point of contact for our clients seeking technical assistance. This role involves diagnosing hardware and software issues, guiding users through step-by-step solutions, and keeping detailed records of inquiries and resolutions. Ideal candidates will have a good understanding of computer systems and networks, alongside a knack for problem-solving and effective communication.

Responsibilities

• Respond promptly to incoming requests via various communication methods.
• Perform routine maintenance, updates, and installations as required.
• Participate in creating user guides and training materials.
• Ensure compliance with company policies regarding IT usage and security.
• Assist in the onboarding process for new employees related to IT setups.

Requirements

Education

• Matric or equivalent qualification
• Certification in IT Support or related field preferred

Experience

• 1-2 years of experience in a help desk or technical support role

Technical Skills

• Windows and MacOS
• Networking Basics
• Office Software

Soft Skills

• Communication
• Customer Service Orientation
• Problem-Solving

Advantageous

• ITIL Certification: Having an ITIL certification can enhance your understanding of service management.
• Experience with ticketing systems: Familiarity with help desk ticketing systems like Zendesk or Jira.

Benefits

• Competitive salary with performance incentives.
• Medical aid contribution.
• Training and development opportunities.
• Supportive working environment.

Company Culture

• Teamwork: Our culture hinges on collaboration and teamwork, ensuring everyone contributes to our collective success.
• Continuous Improvement: We encourage ongoing personal and professional development, offering various training opportunities.
• Inclusivity: We are committed to maintaining a diverse and inclusive environment where all voices are welcomed.