IT Support Technician

Job Description

We are on the hunt for a skilled IT Support Technician to join our dynamic team in East London. The successful candidate will be responsible for troubleshooting hardware and software issues, providing user support, and ensuring the smooth operation of IT systems. A keen eye for detail and excellent problem-solving skills are essential for success in this role. If you're passionate about technology and customer service, we want to hear from you!

Responsibilities

• Ensure all IT requests are logged and tracked through a ticketing system.
• Work on system upgrades and software updates as required.
• Assist in network management and security monitoring.
• Provide remote assistance to users as needed.
• Collaborate with external vendors for hardware or software support.
• Document and create manuals for user activities.
• Engage in training sessions for skill enhancement and professional growth.
• Promote overall IT awareness among staff members.
• Respond to after-hours escalations as part of on-call rotation.
• Help create reports on IT performance and user satisfaction.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Industry certifications preferred (e.g., Cisco Certified Network Associate)

Experience

• 3+ years of experience in a technical support or IT role

Technical Skills

• Cybersecurity Practices
• Database Management

Soft Skills

• Analytical Thinking
• Customer Service Orientation

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Proficiency in scripting languages: Experience with scripting languages such as Python or PowerShell for automation tasks.
• Network security certification: Relevant security certifications would be beneficial.

Benefits

• Comprehensive health insurance
• Retirement savings plan with matching contributions
• Flexible work arrangements
• Employee assistance programs

Company Culture

• Innovation: Innovation drives our company culture; we encourage creative solutions to challenges.
• Employee Recognition: Valuing and recognizing employee contributions is central to our culture.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.