IT Support Technician

Job Description

Join our team as an IT Support Technician and help enhance our technological infrastructure. You will assist users by resolving their IT problems, maintaining equipment, and implementing updates to our IT systems to keep everything running optimally.

Responsibilities

• Offer timely solutions to user-generated IT queries.
• Support the integration of new systems and technologies.
• Assist with training sessions for new employees regarding IT protocols.
• Ensure compliance with security protocols and data protection regulations.
• Analyze recurring issues and contribute to process improvements.

Requirements

Education

• Certificate in IT Support or equivalent

Experience

• 3+ years in technical support roles

Technical Skills

• Linux OS
• IT Security

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge in VoIP technologies: Basic understanding and experience with VoIP solutions.
• Experience with cloud services: Familiarity with tools like AWS or Google Cloud.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement plan options
• Paid time off and holiday leave
• Continuous training and development opportunities

Company Culture

• Supportive Environment: We believe in providing our team with ongoing support and training to ensure their success.
• Innovative Mindset: Encouraging creative thinking and problem-solving to drive progress in our projects.
• Work-Life Balance: We understand the importance of balancing work responsibilities with personal life.