Case Manager

Job Description

Are you passionate about helping others? As a Case Manager with our Social Services Agency in Pretoria, you will play a vital role in supporting individuals and families through difficult times. You will assess clients' needs, coordinate services, and provide guidance and support as they navigate their circumstances. We are looking for someone with strong communication skills, empathy, and a dedication to improving the lives of others.

Responsibilities

• Identify barriers to services and work proactively to solve issues.
• Build and maintain positive relationships with clients to enhance trust.
• Prepare and present reports on client case progress to senior management.
• Assist clients in accessing social grants and financial assistance programs.
• Participate actively in team meetings to share insights and best practices.

Requirements

Education

• Bachelor's degree in Social Work, Psychology, or Sociology
• Postgraduate qualification in Social Work is preferred

Experience

• Minimum of 3 years working in social services or case management

Technical Skills

• Client Advocacy
• Cultural Competency

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Registered Social Worker
• Trauma-Informed Care Training

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual skills: Ability to communicate in multiple languages is an advantage.
• Experience with grant writing: Skilled in writing proposals for funding opportunities.

Benefits

• Comprehensive medical and dental coverage
• Generous annual leave policy
• Access to employee assistance programs
• Support for continuing education and training

Company Culture

• Professional Development: We invest in our employees through training and development programs.
• Work-Life Balance: We promote a healthy work-life balance for our team members.
• Open Communication: We encourage open dialogue and feedback at all levels of the organization.