IT Support Technician

Job Description

In the role of IT Support Technician, you will be responsible for providing support to our clients, tuning systems for optimal efficiency, and ensuring the IT infrastructure runs smoothly. If you are a tech-savvy individual who enjoys solving problems and assisting others, this position is perfect for you.

Responsibilities

• Handle incoming support requests and ensure they are resolved effectively.
• Support the implementation of new IT solutions and enhancements.
• Ensure proper functioning of all workplace systems.
• Maintain assets inventory and network equipment.
• Assist in maintaining security and data protection measures.
• Collaborate with suppliers and service providers to resolve issues.
• Participate in IT projects and initiatives as required.
• Provide regular updates to management on support requests.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or technical troubleshooting

Technical Skills

• Virtualization Technologies
• Cloud Services

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Microsoft 365: Knowledge and experience in managing Microsoft 365 services and applications.
• Advanced networking skills: Strong skills in advanced networking and security protocols.

Benefits

• Comprehensive medical aid and retirement benefits
• Flexible leave policies for work-life balance
• Ongoing training and educational support
• Company-sponsored team-building events

Company Culture

• Innovation Driven: Our culture fosters innovation, where new ideas are encouraged and rewarded.
• Work-Life Balance: We strive to maintain a healthy work-life balance through flexible working arrangements.
• Professional Growth: We support personal and professional growth, offering mentorship and training opportunities.