IT Support Technician

Job Description

We are seeking an IT Support Technician with a proactive approach to troubleshooting and support. The ideal candidate will have excellent problem-solving abilities and be responsible for providing top-notch IT assistance to our clients and staff.

Responsibilities

• Respond to and troubleshoot help desk requests efficiently.
• Maintain network security and monitor for any issues.
• Coordinate with external vendors for technical support as necessary.
• Implement security protocols to protect data and IT assets.
• Perform regular backups and data recovery as needed.
• Support the IT team with software updates and patch management.
• Provide insights for improving user satisfaction and IT performance.

Requirements

Education

• Bachelor's Degree in Computer Science or Information Systems

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Linux Operating Systems
• Remote Support Software

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Hands-on experience with VMware or Hyper-V.
• Service Desk Software Experience: Familiarity with using service desk software to manage tickets.

Benefits

• Comprehensive health and wellness benefits.
• Retirement savings plan with company contributions.
• Flexible working arrangements.
• Access to training and certification programs.

Company Culture

• Professional Growth: We provide ample opportunities for professional development and growth.
• Diversity: We are committed to fostering a diverse and inclusive workplace.
• Work-Life Balance: We understand the importance of work-life balance and support our employees in achieving it.