Desktop Support Technician

Job Description

As a Desktop Support Technician at Tech Innovations Inc., you will be instrumental in providing comprehensive technical support to our users. You will troubleshoot hardware and software issues, ensuring seamless operational continuity. Your role will be vital in maintaining device functionality and fostering enhanced employee productivity.

Responsibilities

• Diagnose and resolve technical hardware and software problems.
• Manage inventory of IT assets and equipment.
• Assist in the rollout of company-wide technology initiatives.
• Provide support for video conferencing tools and equipment.
• Work with third-party vendors for hardware repairs.
• Respond to call-outs and provide on-site support when necessary.

Requirements

Education

• Degree in Computer Science or related field preferred

Experience

• 3+ years of desktop support experience

Technical Skills

• Virtualization

Soft Skills

• Team player

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficient in using tools for providing remote IT support.
• Familiarity with VoIP systems: Knowledge of managing VoIP technologies and systems.

Benefits

• Comprehensive health insurance
• Performance bonuses based on company success
• Flexible working hours
• Training reimbursement programs

Company Culture

• Innovation at Heart: We encourage innovative approaches to IT support and solutions.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.