First-Line Supervisor of Food Preparation and Serving Workers

Job Description

As a First-Line Supervisor of Food Preparation and Serving Workers, you will oversee the daily operations of room service in a luxury hotel setting. Your role ensures that guests receive timely and high-quality service during their stay.

Responsibilities

• Lead and mentor the room service team to uphold service quality standards.
• Implement operational improvements to enhance efficiency.
• Schedule staff and manage payroll for the room service department.
• Conduct performance evaluations and set objectives for the team.
• Create and enforce departmental policies and procedures.
• Collaborate with kitchen staff on menu changes and food presentation.
• Respond to guest feedback and implement solutions.
• Monitor service quality and implement corrective actions when necessary.

Requirements

Education

• Matric certificate or equivalent
• Higher Certificate in Food Service Management or equivalent

Experience

• 3 years of experience in the hospitality industry, preferably in a supervisory role

Technical Skills

• Inventory management systems
• Catering software

Soft Skills

• Leadership
• Time management

Languages

• English: Fluent

Advantageous

• Certification in food safety: Certification in food handling and safety is beneficial.
• Prior experience in a supervisory role: Experience managing a team is highly regarded.

Benefits

• Comprehensive medical aid.
• Retirement savings plan.
• Flexible working hours.
• Paid time off and holiday benefits.

Company Culture

• Continuous Improvement: We believe in ongoing training and development opportunities for our staff.
• Guest-Centric Focus: Our priority is to create memorable experiences for our guests.