IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our Bloemfontein team. The ideal candidate will possess excellent problem-solving skills and a sound understanding of IT systems and networks. This is a fantastic opportunity to work in a dynamic environment where you will assist clients with technical challenges and ensure the optimal performance of IT services.

Responsibilities

• Handle all incoming IT support requests efficiently.
• Set up and manage user accounts and permissions.
• Troubleshoot and resolve printer and peripheral issues.
• Ensure all IT equipment is in good working order.
• Update IT documentation and manuals as needed.
• Provide feedback to management on common technical issues.
• Participate in ongoing training and development.
• Assist with inventory management of IT supplies.
• Conduct regular audits of hardware and software assets.
• Collaborate with IT team to enhance service delivery.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or customer service roles

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience working with cloud-based systems and applications.
• Knowledge of IT service management tools: Experience using tools like Jira or ServiceNow.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with company match
• Flexible working hours
• Continuous training and certification opportunities

Company Culture

• Inclusivity: We value diverse perspectives and strive to create an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Community Engagement: We actively participate in community service and outreach programs.