IT Support Technician

Job Description

As an IT Support Technician, you will provide technical support to our staff, ensuring that all IT systems are operational and effective. This includes resolving hardware and software issues, conducting regular maintenance, and assisting with the setup and configuration of new equipment. If you're an enthusiastic techie with excellent communication skills, we would love to hear from you!

Responsibilities

• Manage user accounts, permissions, and access.
• Troubleshoot connectivity issues and network problems.
• Support software applications and proactively resolve queries.
• Keep users informed about new technologies and updates.
• Assist in IT training and onboarding for new employees.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 2-3 years of experience in IT support or similar role

Technical Skills

• Windows OS
• Network Troubleshooting
• Customer Service
• Software Installation

Soft Skills

• Problem-solving
• Communication
• Time Management

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Active Directory: Knowledge of user account management and group policies.
• Familiarity with Linux systems: Basic knowledge of Linux-based operating systems is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Medical aid contribution.
• Opportunity for professional development and training.
• Flexible working hours.

Company Culture

• Collaboration: We value teamwork and open communication among our staff, fostering a collaborative environment.
• Respect and Integrity: Our team operates with integrity and respects each member’s contributions and voice.
• Continuous Improvement: We encourage continuous learning and professional growth for all employees.