IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a pivotal role in ensuring our employees receive top-notch technical assistance. Your responsibilities will include resolving IT issues and supporting the integration of new technologies.

Responsibilities

• Respond promptly to IT support requests and incidents.
• Identify and escalate complex issues to the appropriate team.
• Ensure compliance with IT policies and procedures.
• Assist in network diagnostics and performance monitoring.
• Participate in IT projects and contribute to system improvements.
• Keep abreast of emerging technologies and IT trends.
• Assist in the management of IT security protocols.
• Conduct user training sessions on IT systems.

Requirements

Education

• Diploma in Computer Science or relevant field
• Bachelor's degree preferred

Experience

• 2-4 years of hands-on experience in IT support roles

Technical Skills

• Mac OS
• Technical Support

Soft Skills

• Adaptability
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• Exin ITIL Foundation

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Familiarity with Active Directory: Experience managing users and permissions through Active Directory.
• ITIL knowledge: Understanding of ITIL framework for IT service management.

Benefits

• Comprehensive health care coverage
• Annual performance bonuses
• Training and certifications support
• Paid time off for holidays and vacations

Company Culture

• Value Diversity: We celebrate diversity and create an inclusive work environment.
• Work-Life Balance: We promote a healthy work-life balance through flexible working arrangements.
• Community Engagement: We actively participate in community outreach and support local initiatives.