Technical Support Specialist

Job Description

As a Technical Support Specialist, your main focus will be to assist our clients in East London with their technical inquiries. You'll be responsible for diagnosing issues and providing effective solutions. Candidates should be comfortable using various customer service tools and demonstrate strong analytical skills.

Responsibilities

• Respond promptly to customer inquiries and support requests.
• Utilize diagnostic tools to resolve technical issues and enhance user experience.
• Maintain a high level of customer satisfaction through effective communication.
• Assist in software installations and configurations for clients.
• Provide feedback to product teams to improve service delivery.
• Participate in regular team meetings to discuss ongoing projects and customer feedback.

Requirements

Education

• Diploma in Information Technology or equivalent
• Degree in Computer Science is an advantage

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Windows and Mac Operating Systems
• Networking Basics
• Help Desk Software

Soft Skills

• Communication
• Customer Service
• Time Management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in a technical support environment: Familiarity with IT support procedures and customer service best practices.
• Knowledge of cloud services: Basic understanding of cloud platforms and services.

Benefits

• Generous leave options including annual and sick leave.
• Access to training and certification programs.
• Employee assistance program for personal issues.
• Team-building activities and events.

Company Culture

• Teamwork: We foster a teamwork approach, where collaboration is key to achieving success.
• Innovation: Our culture encourages innovative thinking and problem-solving.
• Supportive Environment: We provide a supportive environment for professional growth and development.