IT Support Technician

Job Description

Looking for an engaging IT Support Technician to resolve various technical challenges for our users. This position involves helping colleagues optimize their use of technology, managing IT services, and maintaining network security. If you're tech-savvy and love to help others, this is a great fit for you!

Responsibilities

• Resolve technical issues reported by users with a focus on customer satisfaction.
• Conduct system audits to identify and address vulnerabilities.
• Create knowledge base articles for recurring technical issues.
• Keep software and hardware inventories up to date.
• Assist in IT project rollouts, providing support and training to users.

Requirements

Education

• Degree in Computer Science or related field is preferable

Experience

• 2+ years of experience in IT or technical support roles

Technical Skills

• Active Directory management
• Remote support tools

Soft Skills

• Empathy and patience

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of IT asset management: Experience in managing and tracking IT assets within an organization.
• Experience in VoIP technologies: Understanding of Voice over Internet Protocol systems.

Benefits

• Comprehensive health benefits
• Flexible working hours and options for remote work
• Career advancement opportunities
• Performance-based bonuses

Company Culture

• Innovation: We encourage creative approaches to solving problems and support innovative thinking.
• Respect and Integrity: Our team is built on a foundation of trust and respect, with integrity being central to our values.