Customer Service Representative

Job Description

We are looking for a Customer Service Representative to join our vibrant team in Durban. The ideal candidate will have excellent communication skills and a strong commitment to customer satisfaction. You will be responsible for handling inquiries and providing support to our customers across multiple channels.

Responsibilities

• Manage a high volume of incoming calls and customer requests.
• Identify and escalate issues when necessary.
• Provide feedback to management regarding customer concerns.
• Engage in continuous improvement efforts within the customer service team.
• Assist with special projects and initiatives as required.

Requirements

Education

• Matric Certificate
• Degree in Business Administration or related field is an advantage

Experience

• 1-4 years of prior customer service experience

Technical Skills

• CRM Software Proficiency
• Data Entry Skills

Soft Skills

• Adaptability
• Patience

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual abilities: Fluency in multiple languages is an advantage.
• Experience with conflict resolution: Skills in managing difficult conversations and finding solutions.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Ongoing training and support
• Flexible work arrangements

Company Culture

• Diversity and Inclusion: Our team is made up of people from various backgrounds, adding to our strength.
• Innovation: We embrace new ideas and encourage creative solutions to meet customer needs.
• Work-Life Balance: We strive to maintain a healthy balance between work and personal life.