IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in maintaining our IT infrastructure. Your primary responsibilities will include diagnosing and resolving hardware and software issues, providing technical support to end-users, and ensuring that our systems are running smoothly.

Responsibilities

• Handle daily IT support requests and issues efficiently.
• Troubleshoot network connectivity issues and coordinate repairs.
• Prepare and install new hardware and software for user setups.
• Monitor system performance and provide feedback for improvements.
• Assist with software updates and migrate systems as required.
• Educate users on IT best practices and technology use.
• Work alongside the IT team to enhance existing systems.
• Compile reports on IT support metrics and user satisfaction.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's degree in IT is preferred

Experience

• 3+ years of experience in technical support roles.

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Network+ certification: CompTIA Network+ certification is advantageous for networking roles.
• Experience with ITIL framework: Familiarity with ITIL standards for IT service management is beneficial.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contributions
• Annual performance bonuses
• Flexible working hours

Company Culture

• Innovation Driven: Our company thrives on creativity and innovative solutions to problems.
• Open Communication: We foster an environment of open communication, allowing for honest feedback and discussions.
• Supportive Leadership: Management is approachable and supportive, focusing on team well-being and success.