IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our team in Bloemfontein. You will be responsible for providing technical support and troubleshooting for our clients. The ideal candidate will troubleshoot issues in hardware, software, and networks, ensuring smooth operations across our IT infrastructure.

Responsibilities

• Respond promptly to IT support tickets.
• Assist with software installations and updates.
• Help users with account management and access issues.
• Conduct software audits to ensure compliance.
• Analyze and report on IT service performance.
• Collaborate with vendors for hardware/software procurement.
• Support data backup and recovery processes.

Advantageous

• Project Management Skills: Experience in managing small IT projects effectively.
• Cloud Technologies: Knowledge of cloud computing concepts and services.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer matching
• Access to training and certifications
• Work-life balance initiatives

Company Culture

• Inclusivity: We value diversity and create an inclusive environment for all employees.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.